The Future of Customer Support: Inside Salesforce Agentforce
In a recent episode of Ad Victoriam’s Salesforce Simplified podcast, we spoke with our “AI Guy,” Drew Becker, about Salesforce’s Agentforce™. This customer service tool empowers agents with AI-driven insights, automation, and a unified interface to streamline workflows, enhance productivity, and deliver exceptional customer experiences across channels. What follows are some audio highlights from that conversation.
High-Level Overview of Salesforce Agentforce
We thought the best way to start the podcast was to ask Drew for a high-level overview of Agentforce and how it differs from other Salesforce AI solutions.
How Agentforce Makes Customer Service More Efficient
In this short clip from the podcast, Drew talks about what sets Agentforce apart from other Salesforce tools regarding customer service.
Standout Features in Agentforce
Listen as Drew describes some of Agentforce’s standout features that our customers at Ad Victoriam Solutions are already finding particularly helpful.
How Agentforce Improves Customer Satisfaction
We were curious about Drew’s thoughts on how Agentforce improves efficiency and customer satisfaction for service teams. Here’s what he said…
There was much more to our conversation with Drew about Salesforce Agentforce. Listen to the full Salesforce Simplified episode here.
Agentforce Elevates Customer Support with AI-Agents and Human Intelligence
Introducing Salesforce Agentforce: A Revolutionary Tool for Customer Support
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