An Order Management System (OMS) like Salesforce Order Management™ (SOM) serves as the nerve center for managing the entire order lifecycle. From order capture to payment processing, fulfillment, and shipping, OMS ensures an efficient process that meets growing consumer demands. As the rapid rise of eCommerce has heightened customer expectations, the importance of OMS has […]
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A Return Merchandise Authorization (RMA) is a process that businesses use to process returned products or inventory. The RMA process makes it easy to keep track of returns, inventory, and finances. Here is a possible RMA scenario: Sally is dissatisfied with a product and wants to return it for a refund, replacement, or repair. The […]
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In a nutshell, an Order Management System (OMS) – such as Salesforce Order Management™ (SOM) – is your central hub for handling all aspects of the order lifecycle, including order capture, fulfillment, shipping, payment processing, and service. And while an OMS itself hasn’t changed much throughout the years, what has changed are buyers’ expectations around […]
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