After successfully leading several large-scale projects to help medical technology company Outset Medical evolve key capabilities within Salesforce Service Cloud™, Ad Victoriam Solutions (AdVic®) was recently invited to participate in an RFP to help them migrate from another third-party marketing automation platform to Salesforce Marketing Cloud™. Regarding the process, Outset’s Senior Director, Information Technology Isaac […]
Ad Victoriam Solutions
As a consumer, you want your questions answered and your issues resolved quickly, so you can go about your day. Calling and emailing is often time consuming and can leave consumers feeling frustrated. A fast efficient customer service option? Chatbots. Chatbots are computer programs designed to simulate conversation with human users, typically over the internet. […]
Ad Victoriam Solutions
As your business expands and opportunities increase, you’re most likely seeking solutions that enable your business to grow. A common barrier to growth is the utilization of technology that fails to scale with emerging needs. Eliminating technology limitations accelerates progress – especially when it relates to servicing customers, everyone’s number one priority. For some start-ups, […]
Ad Victoriam Solutions
Everyone knows that loyalty programs work – here’s some of the evidence from Forbes: Adding a loyalty program to an e-commerce platform can increase average order quantity by 319%. 79% of consumers say loyalty programs make them more likely to continue doing business with brands. 39% of loyal customers will spend more on a product, […]
Mike Boyle
Marketing Cloud is a very powerful Marketing Automation platform. Alone, it can do great things, but when you use Marketing Cloud Connect with Salesforce Sales Cloud or Service Cloud, you have just opened up a new range of automation options. Marketing Cloud Connect gives marketers the ability to utilize the Standard and Custom Objects for […]
Ad Victoriam Solutions
With competition for customers intensifying year-in-and-year-out, along with customer expectations of the companies they deal with, businesses have no choice but to focus on a solution for delivering superior customer service if they want to compete and succeed. When you prioritize customer service in every interaction you have with a customer, you earn their trust, […]
Ad Victoriam Solutions
Are you struggling with ways to better connect your field service operation? Searching for a way to enable them to deliver intelligent and productive on-site services with speed and efficiency using just one unified platform? Here are just three of the reasons why a Salesforce® Field Service Lightning (FSL) solution could be the answer to […]
Ad Victoriam Solutions
With the cloud, end-users and your teams are able to access software and applications from wherever they are, using the device of their choice. They can work from anywhere. If your business has yet to tap into the power of the cloud, these eight benefits of cloud computing should change your mind. Reduce Expenditures, Increase […]
Ad Victoriam Solutions
When Hi-Rez Studios, one of the fastest-growing video game developers in the country, came to Ad Victoriam Solutions, it had two main goals: to improve its customer service experience for current players and to boost its marketing efforts to increase long-term player engagement. Both objectives were ambitious, as Hi-Rez boasts more than 40 million players […]
Ad Victoriam Solutions
For a lot of businesses, their approach to technology comes in fits and starts. They’ll add one program but still be reliant on outdated or time-consuming processes for some essential piece of the day-to-day. Or they have a bunch of different tech pieces that have been purchased and integrated all at different times, making the […]
Ad Victoriam Solutions
