Elevate Customer Experience with Salesforce Order Management
Estimated reading time: 4 minutes
An Order Management System (OMS) like Salesforce Order Management™ (SOM) serves as the nerve center for managing the entire order lifecycle. From order capture to payment processing, fulfillment, and shipping, OMS ensures an efficient process that meets growing consumer demands.
As the rapid rise of eCommerce has heightened customer expectations, the importance of OMS has only intensified. Today, 74% of consumers expect fast and seamless digital experiences, and 56% of shoppers prioritize same-day delivery. SOM has evolved to meet these demands, offering a robust solution that optimizes the customer journey at every stage.
Key Features of Salesforce Order Management
- Fulfillment Automation
SOM automatically allocates, routes, and creates fulfillment orders for inventory. The system captures payments only after fulfillment, ensuring a secure and efficient workflow. - Real-Time Order Tracking
Gain a complete, real-time view of an order’s status, from purchase to doorstep delivery. This helps enhance transparency and keeps customers informed, resulting in fewer post-order inquiries. - Order Adjustments
SOM allows users to modify orders throughout the process. Whether it’s canceling an order, applying discounts, or managing returns, SOM provides flexibility and control.
What Makes SOM Stand Out?
With global eCommerce sales expected to reach $6.3 trillion by 2024, businesses cannot afford inefficiencies in their order management processes. SOM addresses these challenges with its adaptable, out-of-the-box features, helping companies maintain a competitive edge. The ability to adjust orders on the fly, coupled with seamless integration into a company’s broader tech ecosystem, ensures businesses remain agile and customer-centric.
Integration with Salesforce Commerce Cloud
Salesforce Commerce Cloud plays a pivotal role in streamlining operations. When a customer places an order, Commerce Cloud transfers essential data—account details, product info, payments, and shipping—into SOM. This seamless handoff ensures businesses have everything needed to process, track, and deliver orders efficiently.
Do You Need an OMS?
The short answer is yes. If your business handles any level of commerce, an OMS like Salesforce’s can make a significant difference. Studies show that automated order management systems can reduce operational costs by 15% and improve customer retention by 20%. A modern OMS boosts productivity by eliminating manual tasks and minimizing order errors, leading to faster deliveries and happier customers.
Remember, Salesforce Order Management offers more than efficiency— it’s a gateway to superior customer experiences. From automating order processing to real-time tracking and seamless adjustments, SOM enables businesses to meet the modern consumer’s demands. As customer expectations for speed and accuracy continue to rise, implementing an advanced OMS like Salesforce’s is not just recommended, but essential.
Summary
Salesforce Order Management (SOM) has evolved into a critical tool for businesses looking to streamline their eCommerce operations. Customers will always demand faster, more efficient deliveries, and SOM delivers with automation, real-time tracking, and flexibility in order adjustments. With its integration into Salesforce’s Commerce Cloud, SOM ensures a seamless process from order placement to fulfillment, making it an essential system for businesses aiming to stay competitive.
How AdVic Can Help
If you want to elevate customer experiences, increase eCommerce conversion rates, reduce service calls, and build a foundation for future functionality and growth, find out how an SOM solution, implemented by AdVic®, can help your business starting today. Reach us now here.
Related Resources:
The Benefits of Using Salesforce Commerce Cloud
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